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After payment we send your e-ticket by email as a PDF. You do not need to print it: just show it to the driver on your phone at boarding, along with the name used for the booking. If you don't see the email within a few minutes, please check your spam folder before contacting us.

Yes. You can request a refund at least 2 hours before departure, and a small service fee may apply. If a trip is cancelled by the operator, the refund is full and automatic. Refunds are returned to the original card, usually within 5-10 business days.

Each passenger travels with a standard allowance. • 1 piece of hand luggage up to about 5 kg, kept with you in the cabin. • 1 suitcase up to about 30 kg, carried in the luggage hold. • Extra or oversized baggage can be carried for an additional fee, subject to available space.

We accept Visa, Mastercard, MIR, Apple Pay and Google Pay. Every payment is protected by 3-D Secure and SSL encryption, so your card details are never shared with us directly. Refunds are always returned to the card used for the purchase.

You can check departure times directly on our website by entering your route and date. The search shows available trips, prices and stops for your chosen day. Times are updated regularly, so we recommend booking online for the most current information.