Terms of Use

These terms of use govern the relationship between you and us when you use our website to search, book and buy bus tickets. By placing an order you confirm that you have read, understood and accepted these terms in full.

We may update these terms from time to time. The version in force at the moment of your purchase applies to that order, and material changes take effect only for bookings made after they are published.

Through our website we make it possible to plan and pay for bus travel online. The service includes:

• Searching routes, dates and available departures

• Booking one or more seats for the passengers you specify

• Paying securely and receiving an electronic ticket by email

• Managing refunds and exchanges within the limits set out below

You may complete a purchase as a guest or by creating an account. If you create an account, you are responsible for keeping your login details confidential and for all activity carried out under it.

Please provide accurate and complete information, including a valid email address, so that we can deliver your ticket and reach you about your trip. Notify us through the contact details on our Contact page if you believe your account has been used without your permission.

A ticket becomes valid only after full payment is confirmed. Once issued, your e-ticket is sent to the email address you provided; show it to the driver at boarding, in printed or digital form.

We accept Visa, Mastercard, MIR, Apple Pay and Google Pay. All transactions are protected by 3-D Secure and SSL encryption. Please check that passenger names, dates and route details are correct before you pay, as an issued ticket is tied to the information you enter.

You may request a refund or exchange at least 2 hours before the scheduled departure; a service fee may apply and is deducted from the amount returned.

• Refunds are returned to the original card, usually within 5–10 business days

• Requests made less than 2 hours before departure, or for a departure already missed, cannot normally be refunded

• If a trip is cancelled by the operator, the refund is full and automatic, with no service fee

You agree to use the service lawfully and to provide correct information for every passenger. Please arrive at the boarding point in good time and carry the identification required for your journey.

Baggage is limited to 1 item of hand luggage up to about 5 kg kept in the cabin and 1 suitcase up to about 30 kg in the hold; extra or oversized baggage is paid separately. You are responsible for the items you carry and for observing on-board safety rules.

We will take reasonable care to operate departures as scheduled and to keep the website and payment process secure. Timetables may occasionally change for reasons beyond our control, such as weather, traffic or force majeure.

Our liability is limited to the value of the affected ticket, except where the law provides otherwise. We are not responsible for losses caused by information you enter incorrectly or by circumstances outside our reasonable control.

These terms are governed by the applicable law of the operator's country, and any dispute is subject to the competent courts of that jurisdiction. Nothing here removes rights that mandatory consumer law grants you.

We prefer to resolve any concern amicably. Before starting a formal procedure, please contact us using the contact details on our Contact page so we can try to reach a fair solution.