Payment methods & security

You can pay for your ticket quickly and securely with the methods below. Choose whichever is most convenient at checkout.

• Visa
• Mastercard
• MIR
• Apple Pay
• Google Pay

Every payment is processed over an encrypted connection, so your details stay private. We take card security seriously at each step.

• Card payments are protected by 3-D Secure authentication with your bank.
• All data is transmitted over an SSL-encrypted connection.
• Your full card number is never stored on our systems.

Prices are displayed and charged in the local currency shown at checkout. If your card is issued in another currency, your bank may convert the amount at its own exchange rate, and any conversion fee is set and charged by your bank, not by us.

After a successful payment we email your e-ticket together with a payment receipt. Keep it for your records and show the e-ticket to the driver at boarding. If you need a company invoice, request one using the contact details on our Contact page.

If a payment fails, no ticket is issued and you are not charged. Sometimes a temporary authorisation hold may appear on your statement.

• When a payment fails, any hold is released automatically by your bank, usually within a few business days.
• If you see a duplicate charge that does not disappear, contact us using the details on our Contact page and we will investigate.

Eligible refunds are returned to the original card used for payment within 5-10 business days. Refunds are allowed at least 2 hours before departure, and a service fee may apply. If we cancel a trip, the refund is full and automatic.