Help & Support

Most questions can be answered in seconds without waiting. Start with our self-service options and you will usually find what you need right away.

• Browse the FAQ for booking, payment, luggage and refund answers

• Check the schedule to confirm routes, dates and departure times

• Sign in to your account to view tickets, manage trips and request refunds

If you cannot find an answer in our self-service tools, our support team is here to help. You will find our phone number, email and messaging channels in the contact details on our Contact page.

Support is available during business hours, seven days a week. For the quickest help, have your booking number ready before you get in touch.

We aim to reply to every email within 24 hours, and often much sooner. Requests are handled in the order they arrive.

If your journey is today or your matter is urgent, please call us instead of emailing — the phone is the fastest way to reach a live agent.

You can handle most changes yourself from your account, at any time. Sign in to see your upcoming and past trips.

• View and download your e-tickets

• Request a refund at least 2 hours before departure (a service fee may apply)

• If we cancel a trip, your refund is full and automatic — no request needed

If something went wrong with your trip or booking, let us know and we will look into it. Send the details through the contact details on our Contact page and we will open a support ticket for you.

To help us resolve it quickly, please include:

• Your booking number

• The route and travel date

• A clear description of what happened

A few quick checks often solve the issue faster than waiting for a reply.

• Check your spam or junk folder — your e-ticket is sent by email

• Confirm your departure date, time and boarding point

• Review the FAQ, as your question may already be answered there