Privacy policy

We respect your privacy and are committed to protecting the personal data you share with us when you book a bus ticket. This policy explains what we collect, why we collect it, and the choices you have. By using our website and services, you agree to the practices described here.

We only collect the data we need to sell and deliver your tickets. This may include:

• Contact details you provide, such as name, email address and phone number.

• Booking details, including travel dates, routes and passenger information.

• Payment information, processed securely by our payment providers (we do not store full card numbers).

• Technical data, such as IP address, device type and cookies used to keep the site working.

We use your data to provide the service you requested and to keep it running reliably. Specifically, we use it to:

• Process bookings, issue your e-ticket and confirm your trip.

• Send booking confirmations, schedule changes and refund notifications.

• Provide customer support and handle refund requests.

• Prevent fraud, secure our systems and meet our legal obligations.

We process your personal data only where the law allows. Our main legal bases are the performance of our contract with you (to issue and honour your ticket), compliance with legal obligations (such as accounting and tax rules), and our legitimate interests in operating and securing the service. Where required, we rely on your consent, which you can withdraw at any time.

We keep your personal data only for as long as necessary for the purposes described in this policy. Booking and payment records are retained for the periods required by accounting and tax law. When data is no longer needed, we securely delete it or anonymise it so it can no longer identify you.

We do not sell your personal data. We share it only with trusted parties who help us deliver the service, under agreements that protect your information. These may include:

• Payment providers, who process your card payment securely.

• IT and hosting providers that operate our website and systems.

• Authorities or advisors, where sharing is required by law.

Each provider may only use your data for the purpose we specify.

Subject to applicable law, you have rights over your personal data. These include:

• The right to access the data we hold about you and to receive a copy.

• The right to correct inaccurate or incomplete data.

• The right to request deletion or restriction of processing.

• The right to object to processing and to data portability.

To exercise any of these rights, please contact us using the details on our Contact page.

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be published on this page. If you have any questions about how we handle your data, please reach out to us using the contact details on our Contact page.