Refunds & cancellations

You can request a refund as long as the trip has not yet departed and there is enough time before boarding. Refunds are handled per ticket, so each seat in your order is treated separately.

• Requests are accepted up to 2 hours before departure
• Each ticket in an order can be refunded on its own
• After the 2-hour cut-off, tickets are no longer refundable

You can start a refund yourself online or with the help of a ticket office. Have your booking reference and the email address used at purchase ready.

• Sign in to your account and open the relevant order
• Or visit a ticket office and provide your booking details
• Confirm the request and we will process it right away

Once a refund is approved, the amount is returned to the same card used for payment. Processing on our side is immediate, but banks need a few business days to post the funds.

• Refunds go back to the original card
• Expect the money in 5-10 business days
• Exact timing depends on your bank

A small service fee may be retained on voluntary refunds to cover processing costs. The exact amount is always shown before you confirm, so there are no surprises.

• Applies only to refunds you request yourself
• The retained amount is displayed before confirmation
• The rest of the ticket price is returned to your card

If a trip is cancelled by the operator, you are entitled to a full refund with no service fee. There is nothing to fill in and no fee to pay.

• The full ticket price is refunded automatically
• No service fee is deducted
• We notify you by email as soon as the change is confirmed

Instead of a refund, you can move your ticket to another trip when seats are available. If the new trip costs more, you simply pay the difference.

• Exchange to another date or departure with free seats
• Pay only the fare difference, if any
• Subject to availability at the time of the change