Frequently asked questions
Answers to the most common questions about booking and travelling with us.
Buying a ticket takes only a few minutes. • Enter your departure and destination, then choose your travel date. • Select a trip from the available results and pick your seat if seating is offered. • Fill in passenger details and pay securely by card. • Your e-ticket is sent to your email right after payment is confirmed.
After payment we send your e-ticket by email as a PDF. You do not need to print it: just show it to the driver on your phone at boarding, along with the name used for the booking. If you don't see the email within a few minutes, please check your spam folder before contacting us.
Yes. You can request a refund at least 2 hours before departure, and a small service fee may apply. If a trip is cancelled by the operator, the refund is full and automatic. Refunds are returned to the original card, usually within 5-10 business days.
Each passenger travels with a standard allowance. • 1 piece of hand luggage up to about 5 kg, kept with you in the cabin. • 1 suitcase up to about 30 kg, carried in the luggage hold. • Extra or oversized baggage can be carried for an additional fee, subject to available space.
We accept Visa, Mastercard, MIR, Apple Pay and Google Pay. Every payment is protected by 3-D Secure and SSL encryption, so your card details are never shared with us directly. Refunds are always returned to the card used for the purchase.
You can check departure times directly on our website by entering your route and date. The search shows available trips, prices and stops for your chosen day. Times are updated regularly, so we recommend booking online for the most current information.
Yes, children are welcome on board. In most cases every passenger, including children, needs their own seat and ticket, and younger children must travel with an accompanying adult. If you have questions about a specific age or trip, please reach out using the contact details on our Contact page.
Pet policies can vary by trip, so animals are not guaranteed on every service. Where allowed, small animals usually travel in a secure carrier and may require advance arrangement. Before booking, please confirm the conditions using the contact details on our Contact page.
Our team is happy to help with bookings, changes and any questions about your trip. You will find our phone, email and other ways to reach us on our Contact page. Please have your booking name or ticket number ready so we can assist you faster.